Day Heights Auto Service

🛞 How long has Day Heights Auto Service been serving the community, and how did you start?

Day Heights Auto Service has been proudly serving the community since 1982. We started with a simple mission: to provide honest, transparent, and top-notch care for vehicles and the people who drive them. Over the years, we’ve grown to become a full-service automotive repair and towing company, dedicated to making vehicle care as seamless and stress-free as possible

🛞 What sets DHAS apart from other businesses?

At Day Heights Auto Service, we pride ourselves on being a true one-stop shop for all vehicle needs, from basic maintenance to major engine repairs, towing, and roadside assistance. But what truly sets us apart is our customer experience. Transparency and honesty are at the heart of everything we do.

We thoroughly inspect every vehicle in our care and provide customers with a fully digital vehicle health inspection, offering detailed insights into their vehicle’s condition. Our digital vehicle health inspection process is designed to keep you fully informed about your vehicle’s condition. With clear, detailed reports—including photos and videos—sent straight to your phone or email, you can see exactly what our technicians see. This transparency helps you make confident, informed decisions about repairs and maintenance without any pressure.

Beyond transparency, we focus on making the repair process as convenient as possible. We offer:

• Clean, comfortable, and thoughtfully designed facilities that prioritize our customers’ convenience and comfort. Our waiting areas are equipped with amenities to suit a variety of needs—whether you’re looking for a quiet space to relax, a productive environment to catch up on work, or simply a welcoming spot to enjoy a cup of coffee while your vehicle is serviced. With free Wi-Fi, cozy seating, and a clean, organized atmosphere, we strive to make every visit to Day Heights Auto Service as pleasant and stress-free as possible.
• Free loaner vehicles – Your life doesn’t stop when your car is in the shop, and neither should you. That’s why we provide free loaner vehicles to our customers, ensuring you can stay on the road while we care for your vehicle. Whether it’s running errands, heading to work, or picking up the kids, our loaner cars help minimize disruptions and keep your day running smoothly.
• Text and email communication – We believe in keeping our customers informed every step of the way, which is why we offer text and email communication. From appointment reminders to detailed updates about your vehicle’s status, we ensure you’re always in the loop. Have a question or need to approve a repair? You can respond directly to our messages, making communication easy, fast, and stress-free.
• Online scheduling – We know life is busy, so we’ve made booking your next service as simple as possible. Our online scheduling system is user-friendly and available 24/7, allowing you to choose a convenient time for your appointment without the need for a phone call. Whether you’re planning routine maintenance or addressing a more urgent repair, scheduling with Day Heights Auto Service fits seamlessly into your day.

🛞 How do you contribute to the local community?

Supporting the Milford-Miami Township area is one of our core values. We’re proud to be involved in a wide range of community activities and initiatives.

In addition to sponsoring events like Breakfast with the Grinch, we actively support local schools through sponsorships of many of the athletic programs, including the Milford High School‘s soccer and football scoreboards, and recurring events like elementary school walkathons.

Every year, we also contribute to numerous foundations and charities in the area, helping support their events and missions. Giving back to the community that supports us is a vital part of who we are, and we’re always looking for ways to make a positive impact.

🛞 What range of towing and roadside assistance services do you offer?

Our towing and roadside assistance services include light- and medium-duty towing, accident recovery, jump starts, tire changes, and lockout services. We’re here 24/7 to ensure drivers get the help they need when they need it most.

🛞 How do you prioritize customer satisfaction and ensure a smooth experience for customers in distress?

We believe clear communication, timely service, and genuine care are key. Our digital inspection process ensures  customers are informed about their vehicle’s needs, and our team goes the extra mile to make the experience as stress-free as possible. Whether it’s providing a loaner car, keeping facilities clean and welcoming, or offering flexible scheduling, every detail is designed with the customer in mind.